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FAQ

What is Scentmate™?

Scentmate is a digitally enabled platform from Firmenich that offers the fastest fragrance service in the industry to entrepreneurs and independent brands. Harnessing the experience of the world’s most renowned perfumers, artificial intelligence (AI), and digital automation, Scentmate™ streamlines the process of co-creation, from briefing to delivery. The platform offers immediate access to exceptional scents, easy sampling, flexible ordering and online payment, and supports customers throughout their entire fragrance journey.

Is Scentmate™ part of Firmenich?

Scentmate is a new Firmenich entity. As an integrated platform within Firmenich, it benefits from over 125 years of perfumery expertise, high-quality ingredients, and state-of-the-art lab and production operations. It includes a team of fragrance experts and perfumers fully dedicated to Scentmate™ customers.

Is there a “human team” behind Scentmate™?

Yes! At any point of the entire fragrance journey, the customer can ask for personal support from our team: dedicated perfumers, fragrance experts, business developers, and marketing specialists. Each client will have their own and dedicated Business Developer, who can always act as an entry point to channel their requests.

Where is Scentmate™ based?

Scentmate is based in Barcelona, one of Europe’s digital & perfumery hubs.

In what countries does Scentmate™ operate?

ScentmateTM delivers everywhere in Europe. We have launched now with a focus on Germany, France, Switzerland, Iberia (Spain and Portugal,) Italy, and the UK. We will soon expand to the rest of Europe. Our vision is to implement this model globally.

Which kind of customers does ScentmateT™ serve?

ScentmateTM is born to help entrepreneurs and independent brands (small- and medium-sized companies) in the Consumer Packaged Goods (CPG) industry find winning fragrances for their products across categories, such as shampoo, candles or shower gel, and to support them with inspiration, analytics, and expertise to succeed and grow in their markets.  

How long does it take to get samples delivered?

Once you order samples from our platform, we ship them within 3 business days.

Is the VAT included in the prices?

We clearly indicate the base price, VAT and total price whenever we show prices on the platform so that you know exactly what you are paying for.

Is there a maximum number of samples I can order?

As part of our pilot launch, you can request up to 15 samples in one order and benefit from free shipping. As we extend our coverage in the future and scale up our operations, we may revise these conditions to ensure the best service to all our customers.

Can I order the same fragrance multiple times?

Yes, you can order the same fragrance as often as you need. To do this, go to your brief, add the fragrance to your cart again, and complete the order. Soon, you will be able to see your past transactions and re-order easily.

What countries can be delivered to?

We deliver everywhere in Europe, including the UK, Norway, and Switzerland. Please note that VAT may vary by country; this is reflected in the prices displayed on the platform.

In what bases can I order my samples?

In the sample checkout you have the option of requesting oil samples that you can apply to your own base, or applied samples in a standard base. For applied samples, you can choose from a set of standard bases relevant to your product category and application. If you have a specific base that is not comparable to our standard bases, please get in touch using the contact form.

How many samples of the same fragrance can I request?

We provide one applied or fragrance oil sample free of charge. For additional samples, please get in touch using the contact form.

Which product categories does Scentmate™ cover?

We offer fragrances in the following categories: Air Care, Personal Care, and Home Care. We are constantly adding new categories to our online platform.  If your desired product category or application is not displayed, please contact us and we will assist you in finding the right fragrance and olfactive strategy for your brand and target market.

What is the Minimum Order Quantity?

On the ScentmateTM platform, you can place orders on your own starting from 10kg and up. Contact us if you have a different need and we would be happy to assist you.

Can I deliver to multiple addresses?

When you place a sample request or an order on the platform, you can only select one address at a time.

Can I share my briefing with my colleagues?

Yes, you can see all briefs created by users within your company, and they are able to see yours. Please contact your Business Developer in order to request an invitation for your colleague.

The purchasing / procuring department in my company needs to place the order. Can they do that?

You can invite a user from any department in your company into ScentmateTM at no extra cost. This will allow them to have access to all briefs you created and to place orders. Please contact your Business Developer in order to request an invitation for your colleague.

Can fragrances be used for multiple bases/ product categories?

On the fragrance detail page, you can see with which other applications a fragrance is compatible.